Service Standards
Eco Funding for Homes is committed to maintaining the highest standards in everything we do.
We take pride in delivering exceptional service—from clear communication to high-quality workmanship—ensuring you’re fully informed and satisfied throughout every stage of your home improvement journey.
Before any work begins, our team will agree on suitable working hours with you. To make sure the right measures are carried out safely and effectively, we’ll complete a series of essential surveys. Please help us by allowing our surveyors access to your property when required.
If you have any questions or concerns during the process, your Customer Liaison Officer will be on hand to provide support and ensure your experience is as smooth as possible.
Here’s What Happens Next
Trusted Communication
Your home is our priority. We’ll keep you updated at every step, sharing information openly and honestly with you, your representatives, and the wider community, so you always know what’s happening.
Noise and Dust
We aim to keep noise and dust to a minimum throughout the project. Our team uses appropriate protective coverings and procedures to maintain a clean, safe, and comfortable environment in your home.
Site Security
We prioritise the safety of your home at all times. Entrance doors will never be left open unnecessarily, and any keys you provide temporarily will be stored securely to ensure your property remains protected throughout the project.
Qualified Professionals
Our teams are highly trained and possess the skills required to complete every task to the highest standard. By keeping training up to date, we ensure every project is delivered safely, efficiently, and with exceptional quality.
Identity Confirmation
Our staff and contractors always carry identification, which they will show before entering your property. If you’re unsure, you can call us at 0800 058 1595 to confirm their credentials.
Professional Staff
Our staff maintain the highest standards of professionalism and respect while in your home. They follow the Worker’s Behaviour Code, our Contractor’s Code of Conduct, and the Customer Care Policy, ensuring a safe and courteous experience.
Feedback Welcome
We respond promptly to any queries or concerns and actively welcome feedback from our customers. Your input helps us maintain quality and deliver the best possible service.
Clean & Safe
We make sure your home is left tidy and secure each day by removing all tools and materials. Any services turned off during the work will be reconnected, ensuring minimal disruption.
Privacy Assurance
We take your privacy seriously and will always respect your personal circumstances. All information is managed safely and in accordance with the Data Protection Act 2018.